How can we help?
Find answers in our documentation, or get in touch with our support team.
Frequently Asked Questions
How do I connect my Strava account?
Click 'Connect with Strava' on your dashboard and authorize Athletr to access your activities. You can revoke access anytime from your Strava settings.
Why isn't my activity being updated?
Activities typically sync within 1-2 minutes. If it's taking longer, try manually refreshing from your dashboard. Check that your automation is enabled and matches the activity type.
Can I customize the generated titles?
Yes! You can set custom templates, preferred formats, and personalize the automation with your writing style through the settings panel.
How do I cancel my subscription?
Go to Account Settings > Subscription and click 'Cancel Subscription'. You'll retain access until the end of your billing period.
Is my Strava data secure?
Absolutely. We use industry-standard encryption, never store your Strava password, and you can delete all your data at any time. See our Privacy Policy for details.